Privacy Policy

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Refund Policy

Refund Policy

We recognize the importance of resolving any and all account overpayments. We employ a team of highly trained personnel dedicated to resolving account overpayments as quickly as possible.

We are proactively notified by our billing system and research all credit balance accounts monthly. In the event we are notified by a carrier or patient of an overpayment before we have worked the credit balance account, the account can be submitted for an expedited refund.

Patient overpayments are submitted for client review and physical checks mailed to the patient or guarantor on file.

Insurance overpayments are submitted to the carrier for credit processing. In the event the insurance carrier is unable or is unwilling to accept credit processing of the overpayment, a physical check will be mailed to the insurance carrier.

We are committed to refunding any insurance or patient overpayments on a timely basis.